Privacy Policy

1. Introduction

Uncertain Systems ("Spello", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website spelloframe.com and use our services.

2. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Register for an account
• Make a purchase
• Upload drawings or artwork
• Contact us for support
• Subscribe to our newsletter

This information may include: name, email address, shipping address, payment information, and uploaded images.

Automatically Collected Information

When you visit our website, we automatically collect certain information about your device, including browser type, IP address, time zone, and some of the cookies installed on your device.

3. How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders
• Create and animate your custom characters
• Send you order confirmations and updates
• Respond to your comments, questions, and support requests
• Improve our website and services
• Send marketing communications (with your consent)

4. Sharing Your Information

We may share your information with third parties in the following situations:

• Service Providers: We share information with service providers who help us operate our business (payment processing, shipping, email services).
• Legal Requirements: We may disclose information if required by law or in response to valid legal requests.
• Business Transfers: Information may be transferred in connection with a merger, acquisition, or sale of assets.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information. However, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure.

6. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access and receive a copy of your data
• Rectify or update your information
• Delete your personal information
• Object to or restrict processing of your data
• Data portability
• Withdraw consent at any time

7. Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children. The drawings uploaded to our service are provided by parents or legal guardians and are used solely for the purpose of creating animated characters.

8. Contact Us

If you have questions about this Privacy Policy or our practices, please contact us at:

Email: hello@spelloframe.com
Address: Uncertain Systems, Barcelona, Spain